RentsZone is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our car rental platform.

1. What data do we collect?

• In order to provide a safe and functional car rental service, we collect:

  -First and last name
  -Phone number
  -Email address
  -Residential address (if required for billing purposes)
  -Driving license and personal ID data
  -Payment details (via secure gateways)
  -Device and usage information (IP, browser type, etc.)

2. How do we use your data?

• Your data is used only for legitimate rental service purposes:

  -For processing and confirming reservations
  -For communicating about your reservations (email, SMS, etc.)
  -For processing payments and issuing invoices
  -For improving the platform and service
  -For sending offers and promotions (only with your express consent)

3. How do we protect your data?

• We implement high security measures to protect your personal information, including:

  -SSL encryption for secure communication
  -Limited access to authorized staff
  -Monitoring protocols and protection from unauthorized access
  -Clear rules for data storage, access and use

4. Sharing data with third parties

• We do not sell or distribute your personal data for commercial purposes. Your data may only be shared with:

  -Rental partners (car rental agencies)
  -Payment service providers (banks, PayPal, etc.)
  -Legal authorities, only when required by law

5. Cookies and Similar Technologies

• We use cookies to:

  -Improve website performance
  -Personalize your user experience
  -Analyze user behavior for continuous improvement
  -You can manage cookies from your browser settings.

6. Your rights as a user

• Under data protection laws in Kosovo, Albania and North Macedonia, you have the right to:

  -Request access to the data we hold about you
  -Request correction or deletion of data
  -Unsubscribe from marketing
  -Withdraw consent to data processing (where applicable)

To exercise these rights, please contact us at info@rentszone.com

7. How long do we store data?

• Personal data is stored for as long as necessary to:

-Perform rental services
-Fulfill legal obligations (accounting, taxes, etc.)
-After the legal deadlines, the data is securely deleted or anonymized.
 

8. Changes to the Privacy Policy

RentsZone may update this policy at any time. You will be notified of the changes via the official website or by email. Further use of the platform after the changes means acceptance of the new policy.

Need help?

Our support team is always available to help you at every step of the rental process.
 

Contact Us:

For any questions or complaints regarding this policy, please contact:

• Email: info@rentszone.com
• Phone: +383 46 771 771